FAQ

What is Ferlicious?

Ferlicious is a Singapore online women's fashion store. We sell dresses, tops, bottoms, co-ords, jumpsuits, innerwear and bags in sizes XS to 3XL. We are 100% online with no retail outlet, and we ship from Singapore.

What sizes does Ferlicious carry?

XS to 3XL. Some products come in combined sizes such as S/M and L/XL, and some are free size. Check each product listing for the exact sizes available.

Are Ferlicious items true to size?

Yes, most items are true to size. If a piece runs small, runs large, or is intentionally oversized, it is noted in the product description.

How do I measure myself for Ferlicious clothing?

Use a soft measuring tape and compare against the size chart in each listing. All measurements are in centimetres and are stated as one full round (full circumference) before stretch, so measure yourself the same way. Shoulder, sleeve and length are single measurements, not doubled.

Where does Ferlicious ship to?

Singapore, Malaysia and international destinations.

How much is shipping in Singapore and how long does it take?

Singapore orders ship by SPX courier at a flat SGD3.60, free above SGD50, and arrive in 1 to 2 business days after dispatch. Some oversize items may carry an extra shipping charge, which is shown at checkout.

Does Ferlicious ship to Malaysia?

Yes. Malaysia orders ship by trackable mail at a flat SGD6.99, free above SGD120, and arrive in 5 to 10 working days.

Does Ferlicious ship internationally?

Yes. International orders ship by trackable air mail from SGD8, arriving in 5 to 10 working days.

What is the Ferlicious return policy?

Returns are accepted for store credit issued as a gift card with no expiry. There is no restocking fee. Request your return within 7 days of receiving the order. Items must be unwashed, unworn and undamaged, with tags attached and in original packaging. Store credit is issued within 3 to 5 working days of us receiving and inspecting the item. Full details are on our exchange and return page.

Can I exchange an item instead of returning it?

We do not offer exchanges. Return the item for store credit and use the credit on the piece you want instead.

Which items cannot be returned?

Final sale items cannot be returned unless required by law. This covers sale merchandise that is not defective, underwear, selected lingerie and swimwear, earrings and body piercings, clearance items, e-gift cards, and anything listed as non-returnable in the product name. Sale items, accessories and bags bought with a promotional or discount code are also not eligible.

Who pays for return postage?

The customer pays return postage. Use a trackable service, as we cannot be responsible for lost mail.

What does "made just for you" mean on a product page?

That piece is made to order rather than held in stock. The product page shows the dispatch date, which is about 14 days from the order date.

What is MADEBYFER?

MADEBYFER is the Ferlicious in-house label. Those pieces are designed by us and carry the MADEBYFER prefix in the product name.

Does Ferlicious have a physical store?

No. Ferlicious is online only and ships from Singapore.

How do I contact Ferlicious?

Email contact@ferlicious.com with your order number, or use our contact page. We are also on Facebook and Instagram.